Privacy Policy

This Privacy Policy explains how we collect, use and protect information when you visit RaraWin Casino or use an account. We respect your privacy and aim to make our handling of personal information clear. Please read this page alongside any privacy notices shown when you provide information to us.

Information we collect

The information we hold depends on how you use RaraWin Casino and which services you access. It may come directly from you, from your activity on the site or from providers involved in delivering a service you request.

Personal data

When you create or manage an account, we may collect your name, date of birth, contact details, address and account preferences. We may also hold information you provide when contacting support or completing identity and account-protection checks.

Technical data

We may collect information about your device, browser, IP address, approximate location, pages visited and interactions with the site. This helps us understand how RaraWin Casino is used, maintain its security and address technical issues.

Transactional data

We may keep records of deposits, withdrawals, payment methods, account balances and related account activity. Payment providers may process additional details needed to complete a transaction. We do not ask you to send full payment card details through support messages.

How we use information

We use information to provide and manage accounts, process transactions, respond to enquiries and help protect users and the site from unauthorised access or misuse. We may also use it to check account information, maintain records, resolve disputes and improve how our services work. Where choices are available, you can manage certain communications through your account settings or by contacting us.

How we protect and store data

We use access controls and other security measures designed to protect information against unauthorised access, loss or misuse. Access to personal information is limited to people and providers who need it for their work. No online service can guarantee complete security, so please keep your login details private and contact us if you notice unusual account activity.

We keep information for as long as needed for the purposes described here, including account administration, security, record-keeping and applicable requirements. Retention periods can differ by data type and the circumstances of an account.

Cookies and tracking technologies

RaraWin Casino may use cookies and similar technologies to keep the site working, remember settings, support account security and understand site usage. Some cookies are needed for core functions; others may depend on your preferences. You can review available cookie controls on the site and adjust your browser settings, although blocking certain cookies may affect how the site works.

Your privacy rights

You may ask to access the personal information we hold about you, correct inaccurate details or request deletion where applicable. You may also have other rights over how your information is used. Some requests may be limited where we need to retain records or verify your identity before making a change. Contact our support team to make a request or ask a question about your data.

Sharing information with third parties

We may share information with providers that support payments, account verification, hosting, security and customer service. We share only what is needed for the relevant purpose and expect providers to handle it securely. Information may also be disclosed where required to meet applicable obligations or address suspected misuse.

Changes to this Privacy Policy

We may update this policy when our services or information practices change. The current version will be available on this page. Please check it occasionally so you know how we handle your information.